Updated Oct 2024
At SEO X Agency, we strive to provide the highest quality digital marketing services, including Website SEO, Facebook Ads, Google Ads, and Content Writing. Your satisfaction is our priority, and we are committed to ensuring you have a positive experience with our services. If for any reason you are not satisfied with our services, we offer a straightforward refund policy as outlined below.
1. Full Satisfaction Guarantee
We believe in the value of the services we provide, and if you are not completely satisfied with our performance, we will offer you a full refund. This guarantee applies to all services provided by SEO X Agency, including Website SEO, Facebook Ads, Google Ads, and Content Writing.
2. Conditions for a Full Refund
You are eligible for a full refund under the following circumstances:
- Dissatisfaction with Services: If you are not satisfied with the quality, results, or overall performance of any service we have delivered, you may request a full refund.
- Customer Service Issues: If you feel that our customer service does not meet your expectations or there are communication breakdowns that affect your experience, we will issue a full refund.
In either case, you must notify us within 30 days of the completion of the service. This window ensures that we can quickly address your concerns and process your refund in a timely manner.
3. How to Request a Refund
To request a refund, please contact us via email or phone with the following information:
- Your name and contact details.
- The service(s) you are dissatisfied with.
- A brief explanation of why you are requesting a refund (this helps us improve our services).
Once we receive your request, we will review your case and respond within 5 business days. If your request meets our refund criteria, we will process the refund within 10 business days.
4. Refund Process
If a refund is approved, the funds will be returned to the original payment method used for the purchase. Depending on your bank or credit card provider, the refund may take additional time to reflect in your account.
5. Exceptions
While we strive to make our refund policy as fair and straightforward as possible, certain exceptions may apply:
- Completed Work: If a service has been fully delivered, and you have expressed approval (e.g., signing off on final SEO reports or ad campaigns), we may not offer a refund unless a service failure is identified.
- Third-Party Costs: Refunds will not cover any third-party costs incurred as part of your marketing campaigns (such as ad spend on Facebook or Google). We will refund only the service fees paid to SEO X Agency.
6. Contact Us
If you have any questions about this Refund Policy or would like to request a refund, please contact us at:
- SEO X Agency
- Email: hello@seoxagency.com
- Phone: +8801768067714
- Website: seoxagency.com
