Refund Policy
Effective Date: 04 April 2025

At SEO X Agency, our customers are at the heart of everything we do. We are committed to delivering exceptional digital services with full transparency, trust, and a 100% Happiness Guarantee.

We understand that in any creative or technical process, there can sometimes be misunderstandings or unmet expectations. That’s why we’ve created a no-hassle refund policy that reflects our customer-first philosophy.

1. 100% Happiness Guarantee

We stand behind the quality of our work. If you are not fully satisfied with the service you receive from us for any valid reason—whether it’s a technical issue, a quality concern, or simply not what you expected—we will refund 100% of your payment.

No complicated forms. No fine print. Just a sincere promise to make it right.

2. When You Are Eligible for a Refund

You are eligible for a full refund if:

• You are not satisfied with the final delivery of a service due to quality or performance issues.
  
• You believe there has been a mistake or miscommunication on our part during service delivery.
  
• We have failed to deliver the service or meet deadlines as agreed in the project proposal.
  
• You have communicated your concern within 7 days of delivery or project completion.
  

We appreciate the opportunity to correct any issues first, but if we’re unable to meet your expectations, we’ll issue a full refund without hesitation.

3. How to Request a Refund

If you wish to request a refund, please contact our support team at:

📧 Email: help@seoxagency.com
📞 Phone: +44 7405 801360

Please include:

• Your full name and email address
  
• The name of the service/project
  
• The reason for your refund request
  

Our team will review your request and respond within 24-48 hours. If approved, your refund will be processed promptly via your original payment method.

4. When Refunds May Not Be Applicable

While we strive to honor every valid request, refunds may not be issued in the following rare cases:

• If the project has been fully completed and approved by the client.
  
• If the client has requested excessive revisions beyond the agreed scope.
  
• If the refund request is made after a significant period (over 14 days) from the date of final delivery, without prior notice or communication.
  
• For third-party costs or services (such as paid ads, plugins, or domain/hosting) that are outside of our control.
  

5. Service Above All

At SEO X Agency, we’re not just here to provide a service—we’re here to build lasting relationships based on trust and mutual success. If something isn’t right, we want to hear about it and make it right. That’s our promise.

We will always choose what’s best for the customer. That’s why we proudly offer a 100% Satisfaction or Full Refund Guarantee—no hard feelings, no strings attached.

6. Contact Us

If you have any questions or concerns about this Refund Policy, please don’t hesitate to get in touch:

📧 Email: help@seoxagency.com
📞 Phone: +44 7405 801360
📍 Address: Rangpur, Dhaka, Bangladesh
🌐 Website: https://seoxagency.com